FAQS
**Frequently Asked Questions (FAQ)**
1. **How can I track my order?**
- Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can use this information to track the status of your delivery online.
2. **What is your return policy?**
- We offer a 30-day return policy for eligible items. Please visit our Returns page for more information on how to initiate a return and eligibility criteria.
3. **Do you ship internationally?**
- Yes, we offer international shipping to select countries. Shipping costs and delivery times vary depending on the destination. Please refer to our Shipping page for more details.
4. **How do I contact customer service?**
- You can reach our customer service team via email at dreamdollsbeauty@gmail.com or by phone at 240-756-4667.
5. **Can I cancel or modify my order after it has been placed?**
- Unfortunately, we are unable to cancel or modify orders once they have been placed. However, you may be able to return the items for a refund or exchange once you receive them. Please refer to our Returns page for more information.
6. **Do you offer gift wrapping or special packaging?**
- At this time, we do not offer gift wrapping or special packaging services. However, our products are carefully packaged to ensure they arrive safely and in good condition.
7. **Are your products cruelty-free or vegan?**
- We strive to offer a selection of cruelty-free and vegan-friendly products. Please check the product descriptions or labels for specific information on each item.
8. **Do you offer discounts or promotions?**
- Yes, we frequently offer discounts and promotions on our website. Sign up for our newsletter or follow us on social media to stay updated on the latest deals and offers.
9. **How do I know what size to order?**
- We provide detailed sizing information for each product on our website. You can refer to the size chart located on the product page to determine the best fit for you.
10. **Do you have a physical store location?**
- At this time, we operate exclusively as an online store. We do not have a physical retail location.
If you have any other questions or concerns not addressed here, please don't hesitate to contact us. We're here to help!
Dream Dolls Beauty Team